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FAQ

1. General

1.1 - How can I contact the Customer Support?

Answer: Our customer support is available 24/7.

To contact us please use the Live Chat icon that is always available at the bottom right corner of the page. You can also contact us via email to [email protected]

1.2 - Is Sky247 licensed to offer Sportsbook, Casino , Live Casino and Sports Exchange?

Answer : Sky247 can offer to you all these entertainment products. Sky247 is a licensed operator with the License issued by the Government of Curacao with the number GLH-OCCHKTW0707072017.

1.3 - Is my money safe at Sky247?

Your money is absolutely safe with Sky247 and we assure to always transfer eventual winnings to you. You should never share your account details with third parties because we can't be responsible for situations where login details were stolen.

1.4 - Does Sky247 has an app?

Yes, we have an App available for Android user.

You can download our app from the top right corner app icon.

With our app you have a faster and safer access to our website with even better navigation. You can download it here ( https://www.sky247.com/download/se/se.apk )

2. Registration

2.1 - How can I create Sky247 account?

Creating an account with Sky247 is a very fast and easy process. Tap the sign up button and fill in your details, it will take you 30 seconds to finalize.

2.2 - I couldn´t create an account. What can I do?

Make sure that all fields are correctly filled in. Is the Sky247 name you chose available? If the email address is already registered? Have you entered a valid phone number?

If you are still in difficulties please contact our Customer Support and we will be happy to help you in the process.

3. My Account

3.1 - I can´t access my account. What can I do?

Please contact the customer support through the live chat, we are available 24/7 and we will be happy to help you.

3.2 - I forgot my password. What can I do?

You have a Reset password option after clicking on the Login button. You will get an email with the next steps to recover your password.

3.3 - How can I suspend my account?

You can request it via our Live chat.

3.4 - How can I verify my contact methods?

You can verify them on the Personal info Section. Just click the verify button close to your email and phone number and we will send a code, once you get it please input it on the correct field.

3.5 - How can I verify my account (KYC)?

To verify the account you need to send an ID document and a Bank document.

For the ID, you can use one of the following : Pan Card, Drivers License, AADHAR card, Passport

For the Bank you can use the Bank Passbook Front Page or Bank Cheque Book.

Please send to [email protected] by e-mail and enter your user name.

4. Deposits and Withdrawals

4.1 - How can I fund my account?

Depositing is very easy with Sky247. You can use offline deposit methods (Bank Transfer, PhonePe, GPay, PayTM, UPI) and Astropay. After successfully concluding the transaction upload the proof payment and insert the transaction number. The transferred amount will be shortly visible on your account.

4.2 - How can I Withdraw my winnings?

Please click on Withdrawals under the member profile and fill your Bank data correctly.

( If it is the first Withdrawal with us you will need to verify your account first, please check point 3.5. )

4.3 - Can I do multiple withdrawals?

You can only have one withdrawal active

4.4 - Are there any fees associated with my deposits or withdrawals?

Sky247 currently does not charge you any fees on deposits or withdrawals.

4.5 - How long does it take to have my deposit funds available?

After submitting your deposit it can be automatic or up to a max. of 5min depending on the method used.

4.6 - How long does it take to have my withdrawal funds on my account?

We process your withdrawal in around 30minutes, but in case of bank transfer it can take up to 1 business day for the money to be reflected on your account, depending on your bank processing times.

4.7 - Why was my Deposit rejected?

Your deposits can be rejected if the information uploaded is not accurate.

4.8 - Is there any deposit or withdrawal limit?

The minimum and maximum deposit and withdrawal limits depend on the method used. They can be as low as 247INR for deposits and 1000INR for withdrawals or as high as 7 lakh for both deposits and withdrawals.

5. Games and Bets

5.1 - What are the products available at Sky247?

Sky247 has a wide range of entertainment available for you. At Sky247 you can enjoy Sports Betting on Exchange and Sportsbook if you are a sports enthusiast. If you prefer Casino we have many Slots, Table Games, Poker and Live Casino

5.2 - How can I play on the Exchange?

Just click on Exchange button and you will be redirected to our exchange with all your funds and you are ready to place your bet

5.3 - Where can I find the Exchange and Sports rules?

You can find them on this link ( https://www.sky247.com/page/guest/terms/rule.jsp )

5.4 - What is the minimum amount I can bet in the Sportsbook?

The minimum bet in the Sportsbook is 100INR.

5.5 - How do I know if I won a bet?

Please use the Member Center menu and click on the Report section where you will find your bet and gaming activity history.

On the Sportsbook page you can also access the button Statement on the top of the page to a quick check on your Sportsbook bets.

On the Exchange page you can also use the my bets menu

5.6 - When are the bets settled?

It will depend on the games you are playing. Most of the Casino, Live Casino, Poker and Table Games will have instant settlement as soon as the result is known.

When it comes to Sportsbook and Exchange the bets will be settled when the events are over, however if your bet is resulted throughout the event we will try our best to settle it as soon as possible.

5.7 - Why has my bet been rejected?

There are different reasons for this to happen.

For Casino, Live Casino, Poker and Table games it can happen due to a technical error, time runout or not enough funds or an internet connection lost.

In Sportsbook and Exchange there are also some other reasons, for example and not limited to: odds change when you are placing the bet, events are suspended, you are betting above the market limit, the market is no longer available, the result changed while you were placing a bet, etc.

6. Bonus and Promotions

6.1 - Is there a Welcome Offer for new players?

Currently we have different offers that apply to New players, please check our promotions page ( https://www.sky247.com/page/player/promotions.jsp )

6.2 - Is there a weekly bonus in Sky247?

We are always running different promotions at Sky247, some of them daily, weekly by boosting your deposits or giving away FreeCash and/or Big Prizes.

The best way to be aware and not miss any of our promos is to have an updated email on your account and we will ping you!

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